Simple Transport Terms of Service

These Terms of Service (“Terms”) apply to all services provided by Simple Transport (“we”, “our”, “us”) to customers (“you”, “your”) via our website, social media channels, phone, text message, or any other means of communication.

By booking or using our services, you acknowledge and agree to be bound by these Terms.

1. Definitions

a) “Simple Transport” refers to the booking and coordination service operated under ABN 16 885 048 660.

b) “Contractor” refers to an independent service provider engaged by Simple Transport to carry out transport work.

c) “Job” refers to any transport, delivery, removal, or custom work arranged through Simple Transport.

2. Scope of Services

a) Simple Transport offers general deliveries, rubbish removal, green waste removal, and custom jobs. All services are provided at our discretion and subject to availability. We reserve the right to reject or cancel a job request at any time.

b) We do not accept bookings involving hazardous materials, illegal items, or any work that we reasonably consider unsafe or outside the scope of our operations.

3. Quotes and Bookings

a) All quotes provided by Simple Transport are indicative and based on the information supplied at the time of enquiry. We reserve the right to adjust the quote if additional items, time, or access constraints are discovered at the time of the job.

b) Bookings may be made via our website, text message, phone, or social media. A booking is only confirmed when acknowledged and accepted by Simple Transport. We reserve the right to reject any booking for any reason.

4. Job Arrival and Timing

a) All arrival times provided are estimates only. While we make every effort to arrive within the agreed window, delays may occur due to traffic, weather conditions, prior jobs running overtime, or other unforeseen circumstances. We accept no liability for delays or missed appointments caused by such events.

5. Customer Responsibilities

a) You are responsible for ensuring that:

i. Clear and safe access is available at the pickup and drop-off locations.

ii. Someone is present to assist with heavy lifting where required.

iii. The job description provided at the time of booking is accurate and complete.

b) If access is obstructed, unsafe, or assistance for heavy lifting is not provided as required, the contractor may refuse to carry out the job, and a callout fee may apply.

6. Independent Contractor Structure

a) All jobs are carried out by independent contractors who are not employees, agents, or representatives of Simple Transport. We act solely as a booking and coordination service.

b) Contractors use their own vehicles, equipment, and insurances and are responsible for the work. While we take care to engage reliable contractors, we are not liable for their actions or omissions.

7. Damage and Liability

a) If a contractor causes damage to your property or belongings, Simple Transport is not liable for the cost of repair or replacement. Any such issues must be resolved between you and the contractor directly.

b) We are, however, happy to assist in facilitating communication between you and the contractor to help resolve any disputes amicably.

8. Payments and Additional Charges

a) Unless otherwise arranged in advance, payment is due immediately upon job completion, either in cash or via card. In some cases, approved customers may be offered the option to pay by invoice.

b) Simple Transport reserves the right to apply additional fees in the following circumstances:

i. If the job involves undisclosed excess items, large volume, or time

ii. If delays are caused by customer unavailability or restricted access

c) If payment is not made at the time of service:

i. An invoice will be issued with payment terms

ii. Continued non-payment may result in the matter being referred to a debt recovery agency

iii. Simple Transport reserves the right to recover any reasonable costs incurred in pursuing the unpaid amount

9. Cancellations and No-Shows

a) You may cancel or reschedule a booking at any time before the job commences, with no cancellation or rescheduling fee.

b) If you are absent or uncontactable at the agreed time, and the contractor attends the site, we reserve the right to charge a callout fee to compensate for time and travel costs.

c) Simple Transport and its contractors reserve the right to cancel or reschedule a job at any time due to unsafe site conditions, extreme weather, illness, vehicle issues, or any other reasonable cause.

10. Limitation of Liability

a) To the fullest extent permitted by law, Simple Transport disclaims all liability for:

i. Any loss or damage (including property damage) arising from the actions or omissions of a contractor

ii. Any delays or disruptions in service delivery

iii. Any indirect, special or consequential loss, including loss of business or income

b) Our total liability for any claim is limited to the amount paid for the affected job.

11. Dispute Resolution

a) If you are dissatisfied with a service or experience an issue, please contact Simple Transport so we can attempt to resolve the matter. We aim to respond to all concerns and issues promptly and fairly.

12. Amendments to Terms

a) These Terms may be updated from time to time. You agree that it is your responsibility to review the latest version of the Terms, which will always be available at www.simpletransport.com.au. Continued use of our services constitutes acceptance of any updates.

13. Governing Law

a) These Terms are governed by the laws of Queensland, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.

Contact Information
Simple Transport
Contact Number: 0420367995
Email: info@simpletransport.com.au
Website: www.simpletransport.com.au

Last Updated: 30 July 2025