Simple Transport Terms of Service
Last Updated: 2 June 2026
These Terms of Service (“Terms”) apply to all services provided by Simple Transport (“we”, “our”, “us”) to customers (“you”, “your”) via our website, social media channels, phone, text message, email, or any other means of communication.
By booking or using our services, you acknowledge and agree to be bound by these Terms, our Privacy Policy and our Refund Policy.
1. Definitions
a) “Simple Transport” refers to the booking and coordination service operated by SIMPLE TRANSPORT PTY LTD (ABN 80 690 367 634).
b) “Contractor” refers to an independent service provider engaged by Simple Transport to carry out transport work.
c) “Job” refers to any transport, delivery, removal, rubbish removal, green waste removal, or custom work arranged through Simple Transport.
d) “Privacy Policy” means the Simple Transport Privacy Policy available on our website.
e) “Refund Policy” means the Simple Transport Refund Policy available on our website.
2. Eligibility and acceptance
a) You must be at least 18 years of age to make a booking with Simple Transport. By making a booking, you confirm that you are 18 or over and have the legal capacity to enter into these Terms.
b) By booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and our Refund Policy.
3. Scope of services
a) Simple Transport offers general deliveries, rubbish removal, green waste removal, and custom jobs. All services are provided at our discretion and subject to availability. We reserve the right to reject or cancel a job request at any time.
b) We do not accept bookings involving hazardous materials, illegal items, or any work that we reasonably consider unsafe, unlawful or outside the scope of our operations. You must accurately disclose the nature of any items at the time of booking.
c) Prohibited or restricted items may include, but are not limited to, asbestos, chemicals, fuel, gas bottles, weapons, biohazards, illegally dumped waste, dangerous goods, or items requiring specialist handling.
d) We may refuse, cancel or reschedule a job if we reasonably believe it involves unsafe, hazardous, unlawful, undisclosed or unsuitable items or conditions.
4. Customer authority over items
a) You confirm that you have the right and authority to arrange the pickup, delivery, removal or disposal of all items included in a job.
b) You must not ask Simple Transport or a contractor to move, remove, dispose of, sell, donate or otherwise deal with items that are stolen, illegally dumped, hazardous, unsafe, or owned by another person without permission.
c) You are responsible for ensuring that any person who provides instructions on your behalf is authorised to do so.
5. Disposal and unwanted items
a) For rubbish removal, green waste removal, disposal or similar jobs, once items are collected for disposal, Simple Transport or the contractor may dispose of, recycle, donate, sell or otherwise deal with those items at their discretion, unless otherwise agreed in writing.
b) If you do not want certain items disposed of, donated, recycled, sold or removed, you must clearly tell us before the job begins.
c) Simple Transport is not responsible for the loss of items that were presented or made available for removal or disposal, unless the loss was caused by our error or a failure to provide the service with due care and skill.
6. Quotes and bookings
a) All quotes provided by Simple Transport are indicative and based on the information supplied at the time of enquiry. Where the actual job involves additional items, larger or heavier items, additional time, additional dumping requirements, restricted access not disclosed at booking, or other material differences from what was quoted, the contractor may request your agreement to an additional amount before proceeding with the extra work.
b) Simple Transport will not charge additional fees for a changed job scope unless you agree to the additional amount before the extra work proceeds.
c) You are not obliged to pay more than the quoted amount where the variation is caused by an error or omission on our side.
d) Bookings may be made via our website, text message, phone, email, or social media. A booking is only confirmed when acknowledged and accepted by Simple Transport. We reserve the right to reject any booking for any reason.
7. Job arrival and timing
a) All arrival times provided are estimates only. While we make every effort to arrive within the agreed window, delays may occur due to traffic, weather conditions, prior jobs running overtime, vehicle issues, contractor availability or other unforeseen circumstances.
b) Where a contractor is going to be more than 10 minutes late, we or the contractor will aim to let you know in advance.
c) Subject to your rights under the Australian Consumer Law, we are not liable for losses caused by delays that are outside our reasonable control.
8. Customer responsibilities
a) You are responsible for ensuring that:
i. Clear and safe access is available at the pickup and drop-off locations.
ii. Adequate and suitable help is present where the job involves heavy or awkward items that cannot be safely handled by one person.
iii. The job description provided at the time of booking is accurate and complete.
iv. You or an authorised person is contactable at the agreed time and at the pickup address.
v. Items are ready for collection, delivery or removal at the agreed time, unless otherwise agreed.
vi. Any special access, parking, lifting, building, loading dock, stair, lift, time restriction or site requirement is disclosed before the booking is confirmed.
b) If access is obstructed, unsafe, the job has been materially misdescribed, adequate help for heavy or awkward items is not provided, or the job cannot reasonably proceed due to a customer-side issue, the contractor may refuse, reschedule or cancel the job. In some cases, a callout fee may apply as set out in our Refund Policy and in clause 12 of these Terms.
9. Independent contractor structure
a) Jobs are carried out by independent contractors who operate as separate businesses. Contractors use their own vehicles, equipment, and insurances.
b) Although contractors operate as independent businesses, we take responsibility for ensuring you receive the service you booked through us. Where a service issue arises, please contact Simple Transport in the first instance and we will assist as set out in clause 10.
10. Damage, loss and service issues
a) For standard service issues such as missed jobs, incomplete work, minor accidental damage, lost items in transit, or dissatisfaction with how the job was carried out please contact Simple Transport. We will review the matter and offer a reasonable remedy where appropriate, which may include a refund, re-supply, credit, replacement job or other reasonable remedy.
b) For matters involving alleged contractor negligence, unlawful conduct or criminal acts, Simple Transport will review the matter and assist where reasonable, including by facilitating contact with the contractor and providing relevant information where appropriate. As contractors operate as independent businesses, the customer may also have rights or claims directly against the contractor.
c) Nothing in this clause limits any rights you may have under the Australian Consumer Law.
d) Our full process for service issues, refunds and remedies is set out in our Refund Policy.
11. Payments and additional charges
a) Payment is required at the time of job completion, either in cash or by card. Card payments are processed in person using Square at job completion. Payment at the time of service is mandatory, unless Simple Transport has agreed in advance to an invoice, bank transfer, or other deferred payment arrangement.
b) Simple Transport reserves the right to apply additional fees, with your agreement before the work proceeds, where:
i. The job involves undisclosed excess items, larger items, additional time, additional dumping requirements, additional loads, restricted access, or other material differences from what was quoted; or
ii. Delays are caused by customer unavailability, restricted access, lack of required lifting help, or other factors on the customer’s side.
c) Simple Transport will not charge additional fees for a changed job scope unless you agree to the additional amount before the extra work proceeds.
d) Where Simple Transport has agreed in advance to invoice or other deferred payment terms, payment must be made by the due date stated on the invoice.
e) If payment is not made when due, whether at the time of service or by an agreed invoice due date:
i. The matter may be referred to a debt recovery agency.
ii. Simple Transport reserves the right to recover any reasonable costs incurred in pursuing the unpaid amount.
iii. Simple Transport may refuse future bookings while amounts remain unpaid.
12. Cancellations and no-shows
a) You may cancel or reschedule a booking at any time before the contractor has departed for the pickup address, with no cancellation or rescheduling fee.
b) If you cancel after the contractor has departed for the pickup address, a cancellation fee of up to 50% of the quoted job price may apply. This fee may be waived or reduced in genuine emergencies or where the cancellation is caused by an error or issue on our side.
c) If the contractor attends the agreed pickup address and you are absent or uncontactable, or the job cannot reasonably proceed due to a customer-side issue such as no access, no help for heavy items, or items materially different from what was booked, a callout fee of up to 50% of the quoted job price may apply.
d) Simple Transport and its contractors reserve the right to cancel or reschedule a job at any time due to unsafe site conditions, extreme weather, illness, vehicle issues, contractor availability, unsuitable items, hazardous materials, or any other reasonable cause. Where Simple Transport cancels a job, no cancellation fee applies and any payment made in advance will be refunded in full.
e) The full cancellation and refund process is set out in our Refund Policy.
13. Limitation of liability
a) Subject to your rights under the Australian Consumer Law, and to the fullest extent permitted by law, Simple Transport excludes liability for:
i. Any indirect, special or consequential loss, including loss of business, loss of profits, or loss of income.
ii. Any loss or damage to the extent caused by your own act, omission, breach of these Terms, inaccurate information, lack of access, lack of required assistance, or by circumstances outside our reasonable control.
b) Subject to your rights under the Australian Consumer Law, and except for liability that cannot legally be limited, our total liability for any claim is limited to the amount paid for the affected job.
c) Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies you have under the Australian Consumer Law or any other consumer protection law that cannot be excluded, restricted or modified by agreement.
14. Customer service and AI tools
a) Simple Transport uses a mix of human and AI-assisted tools to provide customer service across phone, SMS, email, website, Facebook, Instagram and Messenger.
b) Where AI tools are used to draft replies, prepare quotes, summarise conversations or assist with bookings, our team may review and adjust replies before they are sent. Final decisions about quotes, bookings and service outcomes are made by Simple Transport.
c) More information about how we use AI tools and handle conversation data is set out in our Privacy Policy.
15. Privacy
a) Simple Transport handles personal information in accordance with our Privacy Policy, available on our website.
b) By making a booking or using our services, you acknowledge that personal information may be shared with contractors and trusted service providers as set out in the Privacy Policy.
16. Dispute resolution
a) If you are dissatisfied with a service or experience an issue, please contact Simple Transport in the first instance so we can attempt to resolve the matter. We aim to respond to all concerns and issues promptly and fairly.
b) If you are not satisfied with how Simple Transport handles your concern, you may contact:
i. The Office of Fair Trading in Queensland, where Simple Transport is based, or your state or territory’s consumer protection agency.
ii. The Australian Competition and Consumer Commission (ACCC) at https://www.accc.gov.au.
c) Nothing in this clause prevents either party from seeking urgent injunctive relief or other remedies available at law.
17. Amendments to Terms
a) These Terms may be updated from time to time to reflect changes in our business, systems, services, technology or legal obligations. The latest version will always be available at https://www.simpletransport.com.au.
b) Where we make material changes to these Terms, we will take reasonable steps to notify customers, for example by updating the “Last Updated” date and displaying a notice on our website.
c) Updated Terms apply to bookings made after the updated Terms are published, unless otherwise agreed or required by law.
d) Continued use of our services after a change to these Terms constitutes acceptance of the updated Terms for future bookings.
18. Governing law
a) These Terms are governed by the laws of Queensland, Australia.
b) Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Queensland, subject to any rights you may have under the Australian Consumer Law or other applicable law.
Contact Information
Simple Transport
Legal name: SIMPLE TRANSPORT PTY LTD
ABN: 80 690 367 634
Contact Number: 0420 367 995
Email: [info@simpletransport.com.au](mailto:info@simpletransport.com.au)
Website: https://www.simpletransport.com.au