Simple Transport Refund Policy
At Simple Transport, we are committed to providing reliable and professional transport services, including general deliveries, rubbish removal, green waste removal, and custom jobs. This Refund Policy outlines how we handle cancellations, refunds, and service concerns, in accordance with the Australian Consumer Law.
1. Cancellations
We understand that plans can change, and we aim to be as flexible as possible.
Customers may cancel or reschedule a booking at any time prior to the commencement of the job, with no cancellation fees or penalties.
If the job has not yet commenced and no payment has been made, there is no charge for cancelling. No action is needed beyond notifying us of the cancellation.
2. Advance Payments and Refunds
In any case where a job is cancelled before it occurs and a payment in advance has been made, we will issue a full refund promptly.
3. Missed Jobs or Service Failures
If a contractor fails to attend a scheduled job, then we will offer a re-schedule of the job if practical, and depending on the circumstance we may offer a discount for a future job. If a job is not completed in accordance with what was agreed, then the customer may be eligible for a full or partial refund.
4. Service Dissatisfaction
If you are dissatisfied with the quality of our service, please contact us within 30 days of job completion so we can review the matter. In some cases, we may request supporting evidence such as photographs to assess what occurred.
Depending on the nature of the issue, we may offer a refund, a discount, or a complimentary job to rectify the problem.
Simple Transport works with independent contractors who operate as separate businesses to carry out the services we coordinate. While we take reasonable steps to ensure all contractors meet our quality standards, in the event that damage, loss, or other issues occur during a job due to the actions or negligence of a contractor, responsibility for resolving the matter rests between the customer and the contractor directly.
We are not liable for damage caused by third-party contractors. However, we encourage customers to report such incidents to us promptly so that we can assist with facilitating communication and resolution where appropriate.
5. Payment Methods and Refund Processing
Most payments are made in cash or via card at the time the job is completed.
Some customers may also pay in advance or by post-paid invoice where previously agreed.
Refunds for card payments will be returned to the original payment method. Refunds for cash payments will be made via bank transfer or, where appropriate, as a credit toward a future job. Approved refunds are generally processed within 5–10 business days.
6. Requesting a Refund
To request a refund or raise a concern, please contact Simple Transport via:
Text message
Phone call
Social media direct message
We’ll aim to respond promptly and resolve any issues fairly and transparently.
7. Your Consumer Rights
This Refund Policy operates in accordance with your rights under the Australian Consumer Law. If a service is not provided with due care and skill, or is not fit for its intended purpose, you may be entitled to a remedy such as a refund or repeat service.
If you believe a contractor has acted unlawfully or negligently, you may have recourse under Australian Consumer Law directly against the contractor.
Our Details
Simple Transport
Contact Number: 0420367995
Email: info@simpletransport.com.au
Website: www.simpletransport.com.au
Last Updated: 30 July 2025