Simple Transport Privacy Policy

Last Updated: 30 July 2025
Business Name: Simple Transport
ABN: 16 885 048 660
Contact Number: 0420367995
Website: https://www.simpletransport.com.au
Contact Email: info@simpletransport.com.au

1. Introduction

Simple Transport (“we”, “our”, “us”) respects your right to privacy and we are committed to safeguarding the personal information of our customers, contractors, and website users. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988, and this Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for the operation of our transport services, including but not limited to quoting, booking, invoicing, customer communication, and contractor coordination.

In the course of our business operations, we may collect personal information from customers including their full name, contact number, email address, pickup and drop-off addresses, and payment details. From our contractors, we may collect their full name, residential address, contact information, bank account details, Australian Business Number (ABN), Tax File Number (TFN), and driver’s licence details.

Additionally, when individuals interact with our website, we may collect technical data such as IP addresses, browser types, device identifiers, and user activity on the site. This information may be collected through automated tools including cookies, Google Analytics, and Facebook Pixel.

3. Methods of Collection

We collect personal information through various channels, including but not limited to our online booking system (hosted via Squarespace), email correspondence, phone calls, SMS, social media platforms (including Meta Business Suite), and referrals. Some information is collected directly from individuals when they provide it to us voluntarily, while other information may be collected automatically when interacting with our website or other digital systems.

4. Use of Personal Information

The personal information we collect is used for the purposes for which it was provided, and any related secondary purposes that would be reasonably expected in the course of our business. This includes, but is not limited to, facilitating job quotations and bookings, processing payments and invoices, providing customer service, assigning work to contractors, complying with legal and regulatory obligations, and engaging in legitimate direct marketing activities.

Where consent is required for specific uses of information, we will ensure that such consent is freely given, informed, and specific.

5. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for our business operations. This includes disclosing customer information to contractors for the fulfilment of jobs, and conversely, sharing relevant non-financial contractor information with customers. We may also disclose information to payment processors, cloud storage and data management services such as Google Sheets and Google Cloud, our website host Squarespace, and advertising or communication platforms such as Meta.

All third parties to whom we disclose information are expected to maintain privacy standards consistent with this policy and the Australian Privacy Principles.

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure. This includes storing data in secure, access-controlled Google accounts; serving all website forms over HTTPS encryption; limiting access to sensitive information to authorised personnel only; and enabling two-factor authentication on administrative accounts where available. We also conduct regular reviews to ensure that we retain only the personal information that is reasonably necessary for business and legal purposes.

7. Data Retention

We retain records relating to tax, job bookings, and invoicing for a minimum period of five 5 years in accordance with our legal and accounting obligations. At the conclusion of the retention period, personal information may be securely deleted or de-identified unless otherwise required by law.

8. Access and Correction

Individuals have the right to request access to the personal information we hold about them and to request corrections if the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading. Requests to access or correct information should be submitted in writing to info@simpletransport.com.au, and we will respond within a reasonable timeframe in accordance with our obligations under the Privacy Act.

9. Direct Marketing and Website Analytics

We may, from time to time, use personal information to send promotional communications or newsletters. Individuals may opt out of such communications at any time by using the unsubscribe link included in each email or by contacting us directly.

Our website uses cookies and tracking tools, including Google Analytics and Facebook Pixel, to gather anonymous data about user activity and enhance the user experience. By using our website, individuals consent to the use of these tools in accordance with this policy.

10. Overseas Disclosure

While our business operations are primarily based in Australia, some personal information may be stored or processed on servers located overseas via our use of cloud-based platforms such as Google Cloud. We take reasonable steps to ensure that any overseas recipients of personal information comply with applicable privacy obligations and maintain adequate data security standards.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The most current version of the Privacy Policy will always be available at www.simpletransport.com.au. We encourage all users to review this policy periodically to stay informed of how we manage personal information.

12. Contact and Complaints

If you have any questions about this Privacy Policy, or if you wish to lodge a complaint about how your personal information has been handled, please contact us at:

Simple Transport
Email: info@simpletransport.com.au
Website: https://www.simpletransport.com.au

We will respond to all enquiries or complaints in a timely and respectful manner, and we are committed to resolving any concerns in accordance with the Privacy Act.